Privacy Policy

Contact details  

Name: Catherine Gough 

Phone Number: 07424555188 

E-mail: info@qualitylifeenablement.co.uk 

This privacy policy sets out how Quality Life Enablement uses and protects any information that you give Quality Life Enablement when using this website.

Quality Life Enablement is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement. 

Quality Life Enablement reserves the right, at its discretion, to make changes to any part of the Website, the Information or these Terms. Quality Life Enablement may change this policy from time to time by updating this page. It is important you check this page from time to time to ensure that you are happy with any changes. 

The type of personal information we collect 

We may require basic information which identifies you as an individual (“Personal Information”) such as your name, email address and phone number in order to enable you to take advantage of particular services that we offer, for example when you send us a question/request using the “Contact Me” page. We will only use such personal information for the purposes of providing information which you have requested, or for other purposes set out in these Terms.  

We may collect the following information:  

  • Name;

  • Company or organisation 

  • Contact information, including email address and telephone number(s) 

  • Demographic information such as postcode, preferences and interests;  

  • Information pertinent to fulfilling our services on an individual’s or organisation’s behalf.  

How we get the personal information and why we have it 

Most of the personal information we process is provided to us directly by you.  

We require this information for the purpose of

  • Internal record keeping;   

How we store your personal information 

  • Customer electronic information is password-protected, has antivirus with firewall protection. The electronic device ie laptop is not a shared device and the primary use is for business.  

  • We keep our internal records for a minimum of 7 years, in accordance with insurance policy requirements. We will then dispose of your information by deleting any electronic records we hold.  

Who do we share your information with and how  

We may share information with third parties only when requested and with client consent. Except when the law requires us to do so.  

Your Data Protection Rights 

Under data protection law, you have rights including: 

  • Your right of access - You have the right to ask us for copies of your personal information.  

  • Your right to correct - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

  • Your right to erase - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances. 

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

  • Your right to object to processing- You have the right to object to the processing of using your personal data at any time.  

Please contact Catherine Gough at info@qualitylifeenablement.co.uk if you wish to make a request. If you make a request, we have one month to respond to you. 

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to Catherine Gough at info@qualitylifeenablement.co.uk. 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:             

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk